Bilingual Front Desk & Patient Services Rep

Orthodontic Experts Ltd; Joliet (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Travel Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) and matching

Paid Time Off

Identity Theft Protection

Free and discounted Orthodontic Care

Monthly Bonuses

Job summary

Orthodontic Experts Ltd in Joliet, IL is seeking a Patient Service Representative to warmly welcome visitors, manage the front desk, answer calls, and provide general administrative support across multiple clinics.

The role requires bilingual Spanish, excellent communication skills, and the ability to travel to Aurora and Hillside as needed. You will support patient check-ins/outs, collect information, schedule, and assist with payments in a fast-paced setting.

Qualifications

• High school degree or GED.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual - Spanish.
• Travel to Aurora and Hillside.

Responsibilities

• Greet visitors warmly and provide information/assistance.
• Answer incoming calls and manage front desk.
• Check-in/check-out patients and collect necessary information.
• Schedule appointments and manage clinic calendar.
• Handle payments and verify transactions.
• Maintain clean and organized reception area and respond to emails.
• Coordinate with clinical staff and travel to sister clinics as needed.
• Assist in marketing events and other tasks as assigned.

Skills

Customer service

De-escalation

Microsoft Office

Bilingual Spanish

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Orthodontic Experts Ltd in Joliet, IL is seeking a Patient Service Representative to warmly welcome visitors, manage the front desk, answer calls, and provide general administrative support across multiple clinics.

The role requires bilingual Spanish, excellent communication skills, and the ability to travel to Aurora and Hillside as needed. You will support patient check-ins/outs, collect information, schedule, and assist with payments in a fast-paced setting.