Patient Experience Concierge: Welcome, Navigate & Resolve

Memorial-Health-Ohio; Marysville (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Memorial Health in Marysville, OH, is seeking an Experience Concierge to provide a warm greeting and helpful guidance to visitors and patients on-site. You will connect guests with Memorial Health services and local resources, while maintaining a welcoming atmosphere and proactive support.

The role emphasizes responding to requests, resolving concerns, and continuously improving the guest experience within the hospital facilities.

Qualifications

• High School diploma preferred.
• Minimum 5 years of experience working in customer facing (in-person) role providing direct support and resolution to requests and concerns.

Responsibilities

• Greet and farewell to all people entering and leaving Memorial Health's hospital facilities.
• Provide proactive assistance and connect patients to needed services and local resources.
• Receive and resolve patient concerns and escalate when needed.
• Develop and maintain knowledge of Memorial Health's providers, services, and locations.
• Seek ways to improve the guest experience.

Job description

Memorial Health in Marysville, OH, is seeking an Experience Concierge to provide a warm greeting and helpful guidance to visitors and patients on-site. You will connect guests with Memorial Health services and local resources, while maintaining a welcoming atmosphere and proactive support.

The role emphasizes responding to requests, resolving concerns, and continuously improving the guest experience within the hospital facilities.