Patient Experience Concierge

Insight Hospital and Medical Center; Coldwater (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Insight Hospital and Medical Center in Coldwater, Michigan, is seeking a dedicated Patient Concierge Coordinator. This position serves as a vital resource for patients and families, ensuring their needs are met with exceptional customer service and professional support. The Coordinator plays a key role in enhancing patient satisfaction by managing non-clinical concerns, facilitating communication, and providing comfort.

Key responsibilities include scheduling appointments, greeting patients, and comforting them during their healthcare experience. The ideal candidate will demonstrate strong interpersonal skills, excellent communication abilities, and a commitment to the organization's values.

Qualifications

• Maintains a patient-centered approach in interactions.
• Responds to concerns promptly and effectively.
• Demonstrates commitment to the organization’s mission, vision, and values.

Responsibilities

• Schedule patients' appointments with primary care and specialists.
• Greet and welcome patients to ensure satisfaction.
• Comfort patients by answering questions and addressing anxieties.
• Maintain confidentiality of personal and financial information.
• Extend patient care to ensure comfort and satisfaction.
• Coordinate responses to patient and family concerns.
• Round on patients to identify needs and service opportunities.
• Assist with wayfinding and appointment coordination.
• Support management of patient complaints and compliments.
• Document interactions and maintain accurate records.
• Collaborate with teams to address concerns.
• Participate in meetings and patient experience initiatives.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Ability to handle sensitive situations with professionalism

Job description

Insight Hospital and Medical Center in Coldwater, Michigan, is seeking a dedicated Patient Concierge Coordinator. This position serves as a vital resource for patients and families, ensuring their needs are met with exceptional customer service and professional support. The Coordinator plays a key role in enhancing patient satisfaction by managing non-clinical concerns, facilitating communication, and providing comfort.

Key responsibilities include scheduling appointments, greeting patients, and comforting them during their healthcare experience. The ideal candidate will demonstrate strong interpersonal skills, excellent communication abilities, and a commitment to the organization's values.