Patient Experience Concierge Coordinator

Insight Health Systems; Coldwater (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Insight Health Systems in Coldwater, MI is seeking a Patient Concierge Coordinator to provide supportive resources to patients and visitors. This role focuses on addressing non-clinical concerns and facilitating communication among departments to enhance patient satisfaction.

Ideal candidates should possess a high school diploma and excellent customer service skills. Duties include scheduling appointments, greeting patients, and managing confidentiality. This position plays a critical role in creating a positive healthcare experience.

Qualifications

• High School Diploma required.
• Maintains a patient-centered approach in all interactions.
• Excellent verbal and written communication skills.

Responsibilities

• Scheduling patients appointments with primary care and specialist physicians.
• Greeting and welcoming patients with a smile and ensuring patient care satisfaction.
• Comforting patients by anticipating their anxieties.
• Protecting patients' rights by maintaining confidentiality.
• Documenting interactions and maintaining accurate records.

Skills

Excellent communication skills

Strong interpersonal skills

Customer service

Confidentiality adherence

Education

High School Diploma

Job description

Insight Health Systems in Coldwater, MI is seeking a Patient Concierge Coordinator to provide supportive resources to patients and visitors. This role focuses on addressing non-clinical concerns and facilitating communication among departments to enhance patient satisfaction.

Ideal candidates should possess a high school diploma and excellent customer service skills. Duties include scheduling appointments, greeting patients, and managing confidentiality. This position plays a critical role in creating a positive healthcare experience.