Hospital Concierge — Guest Experience & Wayfinding

TriHealth, Inc.; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Professional growth

Tuition reimbursement

Job summary

As a Hospital Concierge at Good Samaritan Hospital, you will be the welcoming face of TriHealth, creating a positive first impression for patients, families, and visitors from the moment they arrive. Youll provide directions, answer questions, assist with wayfinding, and help ensure a smooth, compassionate experience throughout the hospital in Cincinnati, OH.

This full‑time role supports patient experience with on‑demand nonclinical services.

Qualifications

• High School Diploma or GED in Hospitality/Healthcare.
• 1-2 years experience in customer service.
• Articulate with professional appearance.

Responsibilities

• Acts as the welcoming face for patients, families and visitors and provides directions and assistance.
• Assist with wayfinding, gather nonclinical support and coordinate services.
• Support discharge and escort tasks to ensure smooth patient flow.
• Provide information about hospital amenities and local resources.
• Serve as on‑call notary for internal customers, patients and visitors.

Skills

Articulate

Professional appearance

Customer service experience

Education

High School Diploma or GED

Job description

As a Hospital Concierge at Good Samaritan Hospital, you will be the welcoming face of TriHealth, creating a positive first impression for patients, families, and visitors from the moment they arrive. Youll provide directions, answer questions, assist with wayfinding, and help ensure a smooth, compassionate experience throughout the hospital in Cincinnati, OH.

This full‑time role supports patient experience with on‑demand nonclinical services.