Patient Experience Concierge

Socket.dev; Des Moines (IA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Dental and health insurance

Paid time off

401K matching

Job summary

UnityPoint Health is seeking an Experience Specialist NE to provide a welcoming, supportive patient experience. You will assist with paperwork, guide patients, answer general inquiries, and escalate urgent concerns to leads.

The role supports accurate EMR record-keeping and helps ensure a seamless visit for patients and families. Ideal candidates have a High School Diploma and prior customer service experience in healthcare settings.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience in hospital or healthcare setting preferred.

Responsibilities

• Extends a professional welcome to all patients and visitors, providing information on services and procedures.
• Serves as the first point of contact for patients and visitors, assists with check-in/check-out to ensure smooth registration.
• Guides patients to appropriate departments, clinics, or service areas.
• Keeps patients and families updated about wait times and availability.
• Assists patients in completing paperwork, including consent forms and insurance documentation.

Skills

Customer service

Communication

Empathy

Education

High School Diploma

Job description

UnityPoint Health is seeking an Experience Specialist NE to provide a welcoming, supportive patient experience. You will assist with paperwork, guide patients, answer general inquiries, and escalate urgent concerns to leads.

The role supports accurate EMR record-keeping and helps ensure a seamless visit for patients and families. Ideal candidates have a High School Diploma and prior customer service experience in healthcare settings.