Experience Concierge | Full- Time | Patient Experience

Memorial-Health-Ohio; Marysville (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Memorial Health in Marysville, OH, is seeking an Experience Concierge to provide a warm greeting and helpful guidance to visitors and patients on-site. You will connect guests with Memorial Health services and local resources, while maintaining a welcoming atmosphere and proactive support.

The role emphasizes responding to requests, resolving concerns, and continuously improving the guest experience within the hospital facilities.

Qualifications

• High School diploma preferred.
• Minimum 5 years of experience working in customer facing (in-person) role providing direct support and resolution to requests and concerns.

Responsibilities

• Greet and farewell to all people entering and leaving Memorial Health's hospital facilities.
• Provide proactive assistance and connect patients to needed services and local resources.
• Receive and resolve patient concerns and escalate when needed.
• Develop and maintain knowledge of Memorial Health's providers, services, and locations.
• Seek ways to improve the guest experience.

Job description

Experience Concierge | Full- Time | Patient Experience

Job Category: Support Services

Requisition Number: EXPER005122

• Posted : September 3, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Memorial Hospital
500 London Ave
Marysville, OH 43040, USA

Memorial Hospital
500 London Ave
Marysville, OH 43040, USA

• Reporting to the Director of Patient Experience, the Experience Concierge will provide a friendly and appropriate greeting and farewell to all people entering and leaving Memorial Health's hospital facilities. While always demonstrating a strong representation of Memorial Health through attitude, actions, and words, the Experience Concierge will extend an open and welcoming approach that encourages guests to ask questions or request assistance.
• When responding to requests, the experience concierge will exude enthusiasm while applying quick thinking and resourcefulness in providing proactive assistance to a variety of needs. The Concierge can also serve as a health system navigator, connecting patients with needed services and local resources in a streamlined manner. Recognizes opportunities to steer individuals in need of ongoing care toward Memorial services.
• Receives patient concerns and complaints and provides resolution for readily resolved issues and escalation for more in-depth issues. Documents complaints received and action taken.
• Develops and maintains a comprehensive knowledge of Memorial Health's scope of providers, services, and locations.
• Applies and refines proactive and patient-inspired processes to ensure streamlined approach to providing guest assistance. Always seeks new ways to improve the experience for guests entering and departing.

What You'll Bring:

High School diploma preferred. Minimum 5 years of experience working in customer facing (in-person) role providing direct support and resolution to requests and concerns.

Shift
1st

Hours
80 hours per pay

Why Join Us:

Location:

• Approx. 25 minutes away from Dublin, OH
• Approx. 30 minutes away from Hillard, OH
• Approx. 30 minutes away from Delaware, OH
• Approx. 30 minutes away from Powell, OH

Memorial Health is committed to the full inclusion of all qualified individuals. As part of this commitment, Memorial Health will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, or to perform essential job functions, please contact Memorial Health Human Resources at 937.578.2701.

We look forward to seeing your application!

Behaviors

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Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.