Patient Experience Concierge Specialist

Insight Hospital and Medical Center; Coldwater (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Insight Hospital and Medical Center in Coldwater, MI, is seeking a Patient Concierge Coordinator. This role is pivotal in ensuring a welcoming environment for patients, families, and visitors. The coordinator is responsible for addressing non-clinical concerns, facilitating communication between patients and departments, and delivering exceptional customer service to enhance patient satisfaction.

The ideal candidate should have a high school diploma, excellent communication skills, and the ability to manage sensitive situations professionally. Join us in providing the highest quality care and service.

Qualifications

• Maintains a patient-centered approach in all interactions.
• Demonstrates a commitment to the organization’s mission, vision, and values.
• Adheres to all regulatory, privacy, and safety requirements.

Responsibilities

• Scheduling patients appointments with primary care and specialist physicians.
• Greeting and welcoming patients with a smile and ensuring patient care satisfaction is at 99%.
• Comforting patients by anticipating patients’ anxieties, answering patients’ questions.
• Protecting patients' rights by maintaining confidentiality of personal and financial information.
• Extending excellent patient care to ensure patient comfort and satisfaction.

Skills

Excellent verbal and written communication skills

Excellent customer service

Strong interpersonal skills

Professionalism and discretion

Education

High School Diploma

Job description

Insight Hospital and Medical Center in Coldwater, MI, is seeking a Patient Concierge Coordinator. This role is pivotal in ensuring a welcoming environment for patients, families, and visitors. The coordinator is responsible for addressing non-clinical concerns, facilitating communication between patients and departments, and delivering exceptional customer service to enhance patient satisfaction.

The ideal candidate should have a high school diploma, excellent communication skills, and the ability to manage sensitive situations professionally. Join us in providing the highest quality care and service.