Patient Experience Concierge (Welcome Desk)

8350 Oak Street Health MSO LLC; Eakin (SD); On-site; USD 23,000 - 39,000; Full time

Job summary

Oak Street Health in the United States is seeking a Welcome Coordinator to greet patients, manage check-in, collect co-pays and support front-desk operations. You will be the face of our clinic and help create a warm, efficient experience for every visitor.

The role requires strong computer skills, familiarity with Google Suite, professional phone etiquette, and US work authorization. Some college preferred, and there may be occasional travel to nearby centers.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by the communities we serve.
• US work authorization.
• Strongly preferred experience in customer service.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Google Suite

Professional phone etiquette

US work authorization

Customer service experience

Education

Some college

Tools

Google Suite

Job description

Oak Street Health in the United States is seeking a Welcome Coordinator to greet patients, manage check-in, collect co-pays and support front-desk operations. You will be the face of our clinic and help create a warm, efficient experience for every visitor.

The role requires strong computer skills, familiarity with Google Suite, professional phone etiquette, and US work authorization. Some college preferred, and there may be occasional travel to nearby centers.