Patient Experience Concierge

8350 Oak Street Health MSO LLC; Mission Bend (TX); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health in Mission Bend, TX seeks a Welcome Coordinator to create an inclusive, welcoming environment and to ensure a smooth patient experience. You will handle check-ins, forms, co-pays, and EMR updates while supporting clinic operations and a high-touch patient journey.

This role requires strong computer skills, Google Suite familiarity, and professional phone etiquette. Fluency in Spanish, Polish, or Russian is a plus; US work authorization is required.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities served.
• US work authorization.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Computer skills

Google Suite

Phone etiquette

Spanish

Polish

Russian

Education

Some college

Tools

EMR software

Job description

Oak Street Health in Mission Bend, TX seeks a Welcome Coordinator to create an inclusive, welcoming environment and to ensure a smooth patient experience. You will handle check-ins, forms, co-pays, and EMR updates while supporting clinic operations and a high-touch patient journey.

This role requires strong computer skills, Google Suite familiarity, and professional phone etiquette. Fluency in Spanish, Polish, or Russian is a plus; US work authorization is required.