Patient Experience & Welcome Coordinator

CVS Health; Elgin (IL); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health in the United States seeks a Welcome Coordinator to create an inclusive environment for patients and be the face of our clinic, ensuring a positive first and last impression. You will handle front-desk tasks, assist patients with forms, manage scheduling and communications, and support overall center operations.

As part of the Service Team, you will report to the Practice Manager, delivering high-touch assistance and a seamless experience for patients and guests every day.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Check-in patients and assist with required forms.
• Collecting co-pays.
• Updating patient information in the electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed; managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Computer skills

Phone etiquette

Multilingual

US work authorization

Education

Some college

Tools

Google Suite

Job description

Oak Street Health in the United States seeks a Welcome Coordinator to create an inclusive environment for patients and be the face of our clinic, ensuring a positive first and last impression. You will handle front-desk tasks, assist patients with forms, manage scheduling and communications, and support overall center operations.

As part of the Service Team, you will report to the Practice Manager, delivering high-touch assistance and a seamless experience for patients and guests every day.