Patient Experience Coordinator – Front Desk & Welcome

CVS Health; Eakin (SD); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive, warm first impression for patients at our clinic. You’ll handle front-desk tasks, scheduling, check-in, and basic forms to support a smooth patient experience.

You will work with the Service Team reporting to the Practice Manager, performing phone duties, coordinating appointments, and helping keep the Welcome and Community Room areas welcoming. Bilingual abilities are a plus; US work authorization is required.

Qualifications

• Strong computer skills and Google Suite proficiency.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by local communities.
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with forms.
• Collecting co-pays.
• Updating patient information in the EMR.
• Scheduling/rescheduling appointments in the EMR.
• Managing phone lines and outbound calls as instructed.
• Handling faxes in the electronic fax platform.
• Maintaining the Welcome and Community Room areas.
• Occasional float to other centers in the region.
• Other duties as assigned.

Skills

Google Suite

Phone etiquette

Languages

Education

Some college

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive, warm first impression for patients at our clinic. You’ll handle front-desk tasks, scheduling, check-in, and basic forms to support a smooth patient experience.

You will work with the Service Team reporting to the Practice Manager, performing phone duties, coordinating appointments, and helping keep the Welcome and Community Room areas welcoming. Bilingual abilities are a plus; US work authorization is required.