Patient Experience Coordinator (Medical Front Desk)

1800 Riverbend Medical Group, Inc.; United States; On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health is seeking a detail-oriented medical office assistant to support patient-centered care. You will greet patients, verify demographics, handle insurance verification, and assist with payments. You will also schedule appointments, manage communications, and maintain patient records while complying with HIPAA.

Experience in medical terminology and strong customer service is valued. This role is on-site in a fast-paced health system with opportunities to collaborate across departments.

Qualifications

• Experience or education equivalent to HS graduation.
• 18 months preferred.
• Familiarity with HIPAA and medical office procedures.

Responsibilities

• Greets patients warmly and verifies demographics and referrals.
• Verifies insurance coverage and handles bills and co-pays.
• Responds to phone inquiries and routes messages.
• Schedules appointments and manages follow-ups per guidelines.
• Maintains patient records and coordinates with care teams.
• Provides interpreter services as needed and supports accuracy in documentation.

Skills

Medical terminology

Customer service

Microsoft Office

Education

High school diploma

Tools

Scheduling systems

Medical records

Billing systems

Microsoft Office

Job description

Baystate Health is seeking a detail-oriented medical office assistant to support patient-centered care. You will greet patients, verify demographics, handle insurance verification, and assist with payments. You will also schedule appointments, manage communications, and maintain patient records while complying with HIPAA.

Experience in medical terminology and strong customer service is valued. This role is on-site in a fast-paced health system with opportunities to collaborate across departments.