Patient Experience Concierge – Medical Office

Confluence Health; Wenatchee (WA); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Flexible Spending Accounts & Health Sa

Paid Time Off

Generous Retirement Plans

Life Insurance

Long-Term Disability

Tuition Reimbursement

Employee Assistance Program

Adoption Assistance

Shift Differential

Job summary

Confluence Health is seeking a patient services staff member to greet patients and visitors, schedule appointments, and coordinate with the medical support team to ensure smooth patient flow.

The role emphasizes courteous service, accurate data handling, and strong communication. Ideal candidates will have solid office skills, basic computer knowledge, and a willingness to support a busy clinic environment.

Qualifications

• Ability to communicate effectively in English, verbally and in writing.
• Typing skills at least 35 wpm.
• Basic computer skills.

Responsibilities

• Greets patients and visitors in a prompt, courteous manner; prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.
• Schedules, cancels and reschedules appointments; uses waitlist to fill provider openings.
• Answers telephone and provides outstanding customer service for every encounter.
• Operates general office equipment.
• Verifies accurate billing, demographic, and insurance information; codes new insurance using available resources.
• Obtains or initiates required waivers for non-covered services; confirms referrals when required.
• Collects co-pays and payments; explains policies and balances owing when appropriate.
• Balances cash drawer and performs basic math functions.
• Maintains active Basic Life Support (CPR) certification.
• Other duties as assigned.

Skills

English communication

Typing 35 wpm

Basic computer skills

Education

High school diploma or GED

Job description

Confluence Health is seeking a patient services staff member to greet patients and visitors, schedule appointments, and coordinate with the medical support team to ensure smooth patient flow.

The role emphasizes courteous service, accurate data handling, and strong communication. Ideal candidates will have solid office skills, basic computer knowledge, and a willingness to support a busy clinic environment.