Patient Experience Concierge — Medical Front Office

Allevio Care; Los Lunas (NM); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO) and company holiay

Descripción de la vacante

Allevio Care in New Mexico is seeking a Patient Experience Specialist to manage appointments, greet patients, and keep our office organized and welcoming. You will handle scheduling, reminders, and patient inquiries with professionalism to ensure a smooth visit for every patient.

Daily duties include checking in patients, collecting copays, confirming insurance details, and coordinating with physicians and staff.

Formación

• One year or more of medical front office experience.
• Understanding of medical insurance benefits and ability to explain benefits to patients.
• Attention to detail and ability to maintain accuracy.
• Friendly and welcoming demeanor.
• Ability to collect money from patients.
• Clear communication by telephone, in writing and in person.
• Willingness to take on any task assigned.
• Dedication to integrity, accountability and respect.

Responsabilidades

• Always exhibits professional behavior.
• Smiles and helps patients feel comfortable; provides a great patient experience.
• Welcome and check in patients.
• Answer phones, schedule patient appointments and surgeries, reminders and follow-ups.
• Collect copays and other fees and perform proper money handling tasks.
• Confirming and entering patients’ demographics and insurance information.
• Print fee tickets, visit update sheets, lab reports, and other documents; handle referrals and records.
• Check patients out, schedule return appointments, and collect payment for services.
• Educate patients on products or services and provide after-care instructions.
• Work as a team and support physicians and other staff.

Conocimientos

Front desk

Insurance knowledge

Attention to detail

Cash handling

Customer service

Descripción del empleo

Allevio Care in New Mexico is seeking a Patient Experience Specialist to manage appointments, greet patients, and keep our office organized and welcoming. You will handle scheduling, reminders, and patient inquiries with professionalism to ensure a smooth visit for every patient.

Daily duties include checking in patients, collecting copays, confirming insurance details, and coordinating with physicians and staff.