Compassionate Patient Experience Champion

Allevio Care; Santa Fe (NM); Presencial; USD 19.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Company holidays

Descripción de la vacante

Allevio Care is seeking a Patient Experience Specialist to schedule appointments, answer patient inquiries, and maintain an organized medical office. You will greet patients, manage check-ins, assist with billing, and support clinicians to ensure a calm, welcoming environment for patients and families.

Ideal candidates will have at least one year of medical front office experience, strong attention to detail, and the ability to communicate clearly by phone, email, and in person.

Formación

• At least one year of medical front office experience.
• Knowledge of medical insurance benefits and the ability to explain them to patients.
• Strong attention to detail.
• Ability to work quickly with high accuracy.
• Friendly and welcoming demeanor.
• Ability to collect money from patients.
• Understanding of ICD-10 and CPT coding and modifiers.
• Clear communication by phone, in writing and in person.
• Willingness to take on any assigned task.
• Commitment to integrity, accountability and respect.

Responsabilidades

• Always exhibits professional behavior.
• Smiles and helps patients feel comfortable. Provides a great patient experience.
• Welcome and check in patients.
• Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails.
• Collect copays and other fees and perform proper money handling tasks.
• Confirm patients’ demographics and insurance information.
• Print fee tickets, visit update sheets, lab reports, and other documents; handle referrals and medical records as needed.
• Check patients out, schedule return appointments, and collect payment for services or products received.
• Educate patients on products or services and provide after-care instructions when applicable.
• Work as a team and provide overall support for physicians and other staff.

Conocimientos

Front office experience

Attention to detail

Customer service

Descripción del empleo

Allevio Care is seeking a Patient Experience Specialist to schedule appointments, answer patient inquiries, and maintain an organized medical office. You will greet patients, manage check-ins, assist with billing, and support clinicians to ensure a calm, welcoming environment for patients and families.

Ideal candidates will have at least one year of medical front office experience, strong attention to detail, and the ability to communicate clearly by phone, email, and in person.