Patient Experience Pro: Front Office & Care Support

Allevio Care; Los Alamos (NM); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO) and companyolidays

Descripción de la vacante

Allevio Care is seeking a Patient Experience Specialist to schedule appointments, answer patient inquiries, and assist patients in the office. You will help maintain an organized medical practice and ensure the environment is welcoming, calm, and patient-friendly.

You will collect copays, verify demographics and insurance, handle referrals and records, and support physicians and staff as part of a collaborative team. A friendly demeanor and accuracy are essential.

Formación

• One year or more of medical front office experience.
• Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients.
• Demonstrated attention to detail.
• Ability to work quickly with high accuracy.
• Friendly and welcoming demeanor.
• Understanding of ICD 10 and CPT coding and modifiers.
• Ability to communicate clearly by telephone, in writing and in person.
• Willingness to take on any task assigned.
• Dedication to integrity, accountability and respect.

Responsabilidades

• Always exhibits professional behavior.
• Smiles and helps patients feel comfortable. Provides a great patient experience.
• Welcome and check in patients.
• Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail.
• Collect copays and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log).
• Confirming and entering patients’ demographics and insurance information.
• Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles referrals, medical records and will mail/fax documents as necessary.
• Check patients out, make return appointments, and collect payment for any services or products received.
• Answer questions posed by patients and educate them on products or services they receive. Provide after-care instructions if applicable.
• Work as a team and provide overall support for the physicians and other office staff.

Conocimientos

Strong collaboration skills

Proven initiative and a proactive

Adaptability in fast-paced, evolving

A positive attitude and team-first

Descripción del empleo

Allevio Care is seeking a Patient Experience Specialist to schedule appointments, answer patient inquiries, and assist patients in the office. You will help maintain an organized medical practice and ensure the environment is welcoming, calm, and patient-friendly.

You will collect copays, verify demographics and insurance, handle referrals and records, and support physicians and staff as part of a collaborative team. A friendly demeanor and accuracy are essential.