Patient Experience Front Office Coordinator

ALLEVIO CARE, LLC; Los Alamos (NM); Presencial; USD 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO) and companyolidays

Descripción de la vacante

Allevio is seeking a Patient Experience Specialist to support clinics by scheduling appointments, answering inquiries, and maintaining a warm, organized front office. You will welcome patients, check in, collect co-pays, and coordinate with physicians and staff to ensure smooth visits.

Ideal candidates have at least one year of medical front office experience, understand insurance benefits, and communicate clearly by phone and in person.

Formación

• One year or more of medical front office experience.
• Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients.
• Demonstrated attention to detail.
• Ability to work quickly with high accuracy.
• Friendly and welcoming demeanor.
• Ability to collect money due from patients.
• Understanding of ICD 10 and CPT coding and modifiers.
• Ability to communicate clearly by telephone, in writing and in person.
• Willingness to take on any task assigned.
• Dedication to integrity, accountability and respect.

Responsabilidades

• Always exhibits professional behavior.
• Smiles and helps patients feel comfortable. Provides a great patient experience.
• Welcome and check in patients.
• Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails.
• Collect copays and other fees and perform proper money handling tasks.
• Confirming and entering patients’ demographics and insurance information.
• Print fee tickets, visit update sheets, lab reports, and other paper documents. Handle referrals, medical records and mail/fax documents as necessary.
• Check patients out, make return appointments, and collect payment for any services or products received.
• Answer questions posed by patients and educate them on products or services they receive.
• Work as a team and provide overall support for the physicians and other office staff.

Conocimientos

Medical front office experience

Insurance benefits explanation

Attention to detail

Money handling

ICD-10 CPT knowledge

Clear verbal and written communication

Team player

Descripción del empleo

Allevio is seeking a Patient Experience Specialist to support clinics by scheduling appointments, answering inquiries, and maintaining a warm, organized front office. You will welcome patients, check in, collect co-pays, and coordinate with physicians and staff to ensure smooth visits.

Ideal candidates have at least one year of medical front office experience, understand insurance benefits, and communicate clearly by phone and in person.