Patient Experience Concierge - Front Desk

La Familia Health Santa Fe; Santa Fe (NM); On-site; USD 21,000 - 28,000; Full time

Job summary

La Familia Health Santa Fe in Santa Fe, NM seeks a Patient Concierge to welcome patients and visitors, direct them to the right services, and support front desk operations from arrival to departure.

In this role you will help manage patient flow, assist with forms, and coordinate with clinic staff to ensure a smooth, welcoming patient experience. This entry‑level position emphasizes empathy, clarity, and dependable service.

Responsibilities

• Greet and assist patients, visitors, and vendors upon arrival.
• Manage patient traffic and direct patients to the appropriate services.
• Assist patients with locating departments and clinic services.
• Verify the purpose of the visit and ensure patients are in the correct location.
• Assist patients with completing forms and updating information when needed before reaching a PSR.
• Support check-in processes and kiosk/self-check-in as implemented.
• Identify patients who may require immediate assistance or accommodations.
• Help reduce front desk congestion by guiding patients and answering general questions.

Job description

La Familia Health Santa Fe in Santa Fe, NM seeks a Patient Concierge to welcome patients and visitors, direct them to the right services, and support front desk operations from arrival to departure.

In this role you will help manage patient flow, assist with forms, and coordinate with clinic staff to ensure a smooth, welcoming patient experience. This entry‑level position emphasizes empathy, clarity, and dependable service.