Patient Experience Pro — Front Desk & Scheduling

Allevio Care; Spring (TX); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO) and companyolidays

Job summary

Allevio Care is hiring a Patient Experience Specialist to manage appointment scheduling, answer inquiries, and welcome patients in our Texas office. You’ll help keep a calm, organized medical front office and support physicians and staff while delivering compassionate service to patients and families.

Ideal candidates have at least one year of medical front office experience, knowledge of insurance benefits, strong attention to detail, and excellent communication.

Qualifications

• One year or more of medical front office experience.
• Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients.
• Demonstrated attention to detail.
• Ability to work quickly with high accuracy.
• Friendly and welcoming demeanor.
• Ability to collect money due from patients.
• Understanding of ICD 10 and CPT coding and modifiers.
• Ability to communicate clearly by telephone, in writing and in person.
• Willingness to take on any task assigned.
• Dedication to integrity, accountability and respect.

Responsibilities

• Always exhibits professional behavior.
• Smiles and helps patients feel comfortable. Provides a great patient experience.
• Welcome and check in patients.
• Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient pop/hush mail.
• Collect copays and other fees and perform proper money handling tasks (Total daily deposits, make copies of receipts, fill out daily deposit log).
• Confirming and entering patients’ demographics and insurance information.
• Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles references, medical records and will mail/fax documents as necessary.
• Check patients out, make return appointments, and collect payment for any services or products received.
• Answer questions posed by patients and educate them on products or services they receive. Provide after-care instructions if applicable.
• Work as a team and provide overall support for the physicians and other office staff.

Skills

Medical front office

Medical insurance basics

Attention to detail

Accuracy under pressure

Friendly demeanor

Cash handling

ICD-10 CPT coding

Clear communication

Task flexibility

Integrity and respect

Job description

Allevio Care is hiring a Patient Experience Specialist to manage appointment scheduling, answer inquiries, and welcome patients in our Texas office. You’ll help keep a calm, organized medical front office and support physicians and staff while delivering compassionate service to patients and families.

Ideal candidates have at least one year of medical front office experience, knowledge of insurance benefits, strong attention to detail, and excellent communication.