Patient Experience & Front Office Specialist

ALLEVIO CARE, LLC

Gallup (NM)

On-site

USD 32,000 - 44,000

Full time

14 days+

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Benefits offered by this job

Medical insurance
Dental insurance
Vision insurance
401(k) with company match
Paid time off (PTO)

Job summary

ALLEVIO CARE, LLC is seeking a Patient Experience Specialist to support front-desk operations in a medical office. You will welcome patients, schedule appointments, manage inquiries, and coordinate with physicians and staff to ensure a smooth visit.

Key responsibilities include collecting copays, processing insurance information, and maintaining patient records with attention to detail. A warm, professional demeanor and strong communication are essential to provide excellent patient care and

Qualifications

  • One year or more of medical front office experience.
  • Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients.
  • Demonstrated attention to detail.
  • Ability to work quickly with high accuracy.
  • Friendly and welcoming demeanor.

Responsibilities

  • Schedule patient appointments and surgeries; answer inquiries by phone and email.
  • Maintain organized medical office environment; ensure welcoming, calm setting for patients and families.
  • Collect copays and other fees; perform daily money handling tasks.
  • Enter patient demographics and insurance information; verify details.
  • Print and manage documents; handle referrals, medical records, and mail/fax documents.
  • Check patients out; arrange follow-up appointments; collect payments for services or products.

Skills

Front office
Insurance knowledge
Communication
Money handling
Teamwork

Tools

ICD-10 CPT coding

Job description

ALLEVIO CARE, LLC is seeking a Patient Experience Specialist to support front-desk operations in a medical office. You will welcome patients, schedule appointments, manage inquiries, and coordinate with physicians and staff to ensure a smooth visit.

Key responsibilities include collecting copays, processing insurance information, and maintaining patient records with attention to detail. A warm, professional demeanor and strong communication are essential to provide excellent patient care and

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