Patient Experience Concierge

Allevio Care; Dallas (TX); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

Allevio Care, LLC in Dallas, TX is seeking a Patient Experience Specialist to greet patients, schedule appointments, answer inquiries, and ensure a welcoming clinic environment.

You will collect copays, verify demographics and insurance, coordinate with physicians and office staff, and help maintain accurate records while delivering compassionate service.

This role requires attention to detail, effective communication, and a friendly, team-oriented attitude.

Qualifications

• One year or more of medical front office experience.
• Demonstrated understanding of medical insurance benefits and ability to explain benefits to patients.
• Demonstrated attention to detail.
• Ability to work quickly with high accuracy.
• Friendly and welcoming demeanor.
• Ability to collect money due from patients.
• Understanding of ICD 10 and CPT coding and modifiers.
• Ability to communicate clearly by telephone, in writing and in person.

Responsibilities

• Always exhibits professional behavior.
• Smiles and helps patients feel comfortable. Provides a great patient experience.
• Welcome and check in patients.
• Answer phones, schedule patient appointments and surgeries, send appointment reminders and follow-ups through calls or emails. Check patient mail.
• Collect copays and other fees and perform proper money handling tasks.
• Confirming and entering patients’ demographics and insurance information.
• Print fee tickets, visit update sheets, lab reports, and other paper documents. Handles referrals, medical records and will mail/fax documents as necessary.
• Check patients out, make return appointments, and collect payment for any services or products received.
• Answer questions posed by patients and educate them on products or services they receive.
• Work as a team and provide overall support for the physicians and other office staff.

Skills

Front office experience

Customer service

Communication skills

Attention to detail

Tools

Phone system

Scheduling software

Billing software

Job description

Allevio Care, LLC in Dallas, TX is seeking a Patient Experience Specialist to greet patients, schedule appointments, answer inquiries, and ensure a welcoming clinic environment.

You will collect copays, verify demographics and insurance, coordinate with physicians and office staff, and help maintain accurate records while delivering compassionate service.

This role requires attention to detail, effective communication, and a friendly, team-oriented attitude.