Patient Experience Concierge - Medical Front Desk

First Coast Mohs Dermatology; Ponte Vedra Beach (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Short-term disability

10 days PTO

401(k)

Growth opportunities

Discounts on services

Job summary

First Coast Mohs Dermatology is seeking a Front Desk Receptionist at our Ponte Vedra Beach location. The role involves welcoming patients, registering new patients, scheduling, and handling payments for services.

You will answer phones, direct calls, and ensure smooth patient flow by coordinating with clinical staff. The position emphasizes exceptional customer service, accuracy in patient demographics, and maintaining an organized reception area.

Qualifications

• High School diploma or equivalent.
• 1–2 years of Medical Reception experience preferred.

Responsibilities

• Greet patients as they arrive and check them in/out for appointments.
• Answer phones with a polite, professional manner and direct calls as needed.
• Register new patients and update demographics; collect and apply payments for services.
• Notify clinical staff of patient arrivals and delays to manage patient flow.
• Maintain stocked reception area and inventory of office supplies.
• Learn product offerings and maintain inventory of items.

Skills

Customer service

Phone etiquette

Patient registration

Teamwork

Office organization

Education

High School diploma or equivalent

Job description

First Coast Mohs Dermatology is seeking a Front Desk Receptionist at our Ponte Vedra Beach location. The role involves welcoming patients, registering new patients, scheduling, and handling payments for services.

You will answer phones, direct calls, and ensure smooth patient flow by coordinating with clinical staff. The position emphasizes exceptional customer service, accuracy in patient demographics, and maintaining an organized reception area.