Part-Time Patient Concierge & Front Desk Coordinator

Ascend Plastic Surgery Partners MSO LLC; Palm Valley (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Ascend Plastic Surgery Partners MSO LLC in Ponte Vedra Beach, FL is seeking a part-time Patient Concierge to be the first contact for patients, delivering exceptional service and administrative support. You will greet and check in patients, manage appointments, handle calls and emails, maintain records, and collaborate with clinical and admin teams to ensure a smooth, welcoming experience.

This role emphasizes confidentiality, HIPAA compliance, and a positive patient-focused attitude, with

Qualifications

• 1–3 years of front desk or administrative experience, ideally in medical or aesthetic settings.
• Experience in patient/customer service, including handling confidential information.
• Experience with scheduling and practice management software is a plus.
• High school diploma or equivalent required; additional office admin training is a bonus.
• Strong computer skills in Microsoft Office and quick learner of new software.

Responsibilities

• Greet patients and check in, ensuring a welcoming experience.
• Manage appointments, reschedule as needed, and maintain the clinic calendar.
• Input patient information accurately and collect required forms.
• Screen calls and emails, provide information, and respond professionally.
• Assist with billing, verify insurance, and document transactions.
• Communicate with patients about reminders and questions prior to visits.
• Support front desk organization and coordinate with clinical staff.

Skills

Front desk experience

Customer service

Scheduling

HIPAA compliance

Attention to detail

Organization

Professionalism

Education

High school diploma

Office administration certification

Tools

Practice management software

Microsoft Office

Job description

Ascend Plastic Surgery Partners MSO LLC in Ponte Vedra Beach, FL is seeking a part-time Patient Concierge to be the first contact for patients, delivering exceptional service and administrative support. You will greet and check in patients, manage appointments, handle calls and emails, maintain records, and collaborate with clinical and admin teams to ensure a smooth, welcoming experience.

This role emphasizes confidentiality, HIPAA compliance, and a positive patient-focused attitude, with