Patient Experience Specialist - Dermatology Front Desk

Forefront Dermatology; Merrifield (VA); Presencial; USD 21.000 - 26.000; Jornada completa

Descripción de la vacante

Forefront Dermatology is seeking a Patient Service Representative to be the first point of contact for patients in a dermatology/plastics clinic. You will manage registration, scheduling, EHR tasks, and payments to ensure a smooth, compliant patient experience at the front desk.

You will greet patients, verify information, collect payments, and coordinate with clinicians and billing. This role supports clinic workflow, protects confidentiality, and contributes to a welcoming, efficient

Formación

• High School Diploma or GED required.
• Medical office/front-desk experience preferred.
• Proficiency with Microsoft Office Suite, electronic health record systems, and scheduling or practice-management systems.
• Strong customer service, organizational, communication, and multitasking skills in a fast-paced clinical environment.
• Ability to work collaboratively with clinicians, staff, patients, and the public while maintaining a professional and positive demeanor.
• Ability to handle sensitive information with discretion and maintain patient confidentiality in accordance with HIPAA.

Responsabilidades

• Open and close the clinic; count, document, and reconcile cash boxes and daily payment totals.
• Greet, check in, and check out patients; verify and update demographic, insurance, consent, and other required information in electronic systems.
• Collect co-pays, account balances, cosmetic payments, and retail sales payments; issue receipts and maintain accurate payment and cash-log documentation.
• Maintain a welcoming waiting-room environment and communicate appointment delays as appropriate.
• Schedule, reschedule, and confirm appointments; monitor additions, cancellations, no-shows, recalls, and daily schedule changes.
• Complete patient outreach to support scheduling, recalls, insurance or payor verification, and required appointment information.
• Prepare upcoming appointments by reviewing charts for required forms, referrals, eligibility, and other documentation.
• Scan, organize, and manage records such as referrals, lab results, prior authorizations, and medical-record releases in the electronic health record.
• Answer, screen, and route incoming calls; take messages and coordinate appropriate handoffs with billing, the central call center, clinicians, and other teams.
• Coordinate referrals and appointment requests according to company procedures and clinician schedule templates.
• Process and track retail products and inventory in accordance with standard operating procedures.
• Support accurate front-desk documentation, fee-ticket reconciliation, end-of-day reporting, and communication of discrepancies to leadership.
• Assist with onboarding and day-to-day guidance for front-desk team members, as assigned.
• Handle patient concerns professionally and elevate service-recovery issues or complex questions to the appropriate leader.
• Complete required compliance training and meetings and perform other assigned duties.

Conocimientos

Customer service

Multitasking

Communication

Organization

Confidentiality/HIPAA compliance

Educación

High School Diploma or GED

Herramientas

Microsoft Office Suite

Electronic health record systems

Scheduling/practice-management systems

Descripción del empleo

Forefront Dermatology is seeking a Patient Service Representative to be the first point of contact for patients in a dermatology/plastics clinic. You will manage registration, scheduling, EHR tasks, and payments to ensure a smooth, compliant patient experience at the front desk.

You will greet patients, verify information, collect payments, and coordinate with clinicians and billing. This role supports clinic workflow, protects confidentiality, and contributes to a welcoming, efficient