Patient Experience Concierge – Medical Front Desk

OneOncology; Florida; Hybrid; USD 21,000 - 28,000; Full time

Job summary

SunState Medical Specialists is seeking a friendly Front Desk Receptionist to be the first point of contact for patients and visitors at our Coral Springs, FL location. This full-time role requires professionalism, accuracy, and a patient-centered approach.

You will manage patient charts, confirm demographics and billing details, verify insurance benefits, assist with collections, schedule appointments, and handle incoming calls with timely, clear communication.

Qualifications

• Front desk experience preferred but not required.
• Ability to maintain a cheerful, positive attitude.
• Excellent organizational and interpersonal skills.
• Proficient with telephone and basic computer tasks.

Responsibilities

• Maintain patient charts with demographics and billing info.
• Verify Insurance Benefits and communicate coverage clearly to patients.
• Assist with patient collections and identify balances due.
• Schedule new and follow-up appointments; manage referrals.
• Handle incoming calls and deliver messages promptly.

Skills

Organizational skills

Interpersonal skills

Telephone skills

Typing skills

Education

High School diploma

Job description

SunState Medical Specialists is seeking a friendly Front Desk Receptionist to be the first point of contact for patients and visitors at our Coral Springs, FL location. This full-time role requires professionalism, accuracy, and a patient-centered approach.

You will manage patient charts, confirm demographics and billing details, verify insurance benefits, assist with collections, schedule appointments, and handle incoming calls with timely, clear communication.