Patient Experience Concierge - Hearing Care Front Desk

Starkey Hearing; Houston (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

Starkey Retail in the Houston area seeks a Patient Care Coordinator to guide patients through the hearing care journey. You will manage front-office operations, schedule appointments, maintain records, and support retention initiatives.

The role emphasizes HIPAA compliance, exceptional customer service, and teamwork within the clinic. This is a full-time, on-site position aimed at delivering a concierge-level patient experience.

Qualifications

• 1-2 years’ experience in a customer service or retail position preferred.
• High school diploma or GED is required.
• Proficient computer skills with Microsoft 365; experience with Sycle or Pay Junction is a plus.

Responsibilities

• Greet patients and manage front-office flow.
• Schedule and confirm appointments and enter outcomes.
• Manage patient accounts receivable and inventory.
• Assist in retention marketing and events.
• Maintain HIPAA compliance and patient records.

Education

High school diploma or GED

Job description

Starkey Retail in the Houston area seeks a Patient Care Coordinator to guide patients through the hearing care journey. You will manage front-office operations, schedule appointments, maintain records, and support retention initiatives.

The role emphasizes HIPAA compliance, exceptional customer service, and teamwork within the clinic. This is a full-time, on-site position aimed at delivering a concierge-level patient experience.