Patient Care Concierge - Front Office & Scheduling

Northland Hearing Centers, Inc.; Houston (TX); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

PTO

Paid sick time

6 paid holidays annually

Job summary

Northland Hearing Centers, Inc. in Houston seeks a Patient Care Coordinator (PCC) to be the clinic’s welcoming face and guide patients through their hearing journey. You will manage the front office, schedule, and patient records while supporting retention efforts.

The PCC collaborates with the Clinic Team, maintains confidentiality per HIPAA, and helps execute events and outreach to enhance patient experience. This is an on-site, full-time role in Memorial area.

Qualifications

• Proficient computer skills.
• Experience with medical front desk systems preferred.
• Ability to organize and multitask.
• Strong communication and interpersonal skills.
• Willingness to learn and adapt to clinic processes.

Responsibilities

• Receive patients into the clinic according to company standards.
• Acknowledge patients on arrival; greet, offer coffee and refreshments.
• Answer phones promptly using the standard greeting and script.
• Schedule and confirm all patient appointments and manage follow-ups.
• Enter appointment outcomes within 24 hours and maintain PMS records.
• Support patient accounts receivable, deposits, and inventory stewardship.
• Assist in patient education and participate in events.

Skills

Communication

Multitasking

Interpersonal skills

Discretion

Teamwork

Willingness to learn

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Northland Hearing Centers, Inc. in Houston seeks a Patient Care Coordinator (PCC) to be the clinic’s welcoming face and guide patients through their hearing journey. You will manage the front office, schedule, and patient records while supporting retention efforts.

The PCC collaborates with the Clinic Team, maintains confidentiality per HIPAA, and helps execute events and outreach to enhance patient experience. This is an on-site, full-time role in Memorial area.