Front Office Patient Concierge & Scheduling

Starkey Hearing; Durham (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

PTO

Paid sick time

6 paid holidays annually

Job summary

Starkey Hearing is seeking a Patient Care Coordinator to lead a friendly, professional front office experience and guide patients on their hearing journey. You will manage schedules, patient accounts, and records, while supporting retention strategies and event coordination.

The role emphasizes HIPAA compliance, strong customer service, and teamwork within the clinic as part of the Starkey Retail network. Prior retail/customer service experience is valued.

Qualifications

• Experience in customer service or retail preferred.
• Ability to manage confidential information with discretion.
• Proficient computer skills; familiarity with common office software and systems.

Responsibilities

• Greet and assist patients; manage front-office flow and scheduling.
• Maintain patient records and handle accounts receivable and inventory.
• Support patient education and retention efforts; participate in events and outreach.

Skills

Customer service

Multitasking

Communication

Discretion

Problem solving

Interpersonal skills

Education

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Job description

Starkey Hearing is seeking a Patient Care Coordinator to lead a friendly, professional front office experience and guide patients on their hearing journey. You will manage schedules, patient accounts, and records, while supporting retention strategies and event coordination.

The role emphasizes HIPAA compliance, strong customer service, and teamwork within the clinic as part of the Starkey Retail network. Prior retail/customer service experience is valued.