Front Desk Patient Care Coordinator

Starkey HearCare; Houston (TX); Vor Ort; USD 22.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hearing aid benefits

PTO

Paid sick time

6 paid holidays annually

Zusammenfassung

Starkey Retail is seeking a Patient Care Coordinator in Houston to be the friendly face of the clinic and guide patients through their hearing journey. You will manage front desk duties, schedule appointments, update patient records, and support retention marketing while ensuring HIPAA compliance and smooth clinic operations.

The role emphasizes a concierge-level patient experience, event preparation, and accurate handling of patient accounts and inventory.

Qualifikationen

• High school diploma or GED.
• 1–2 years’ experience in a customer service or retail position preferred.
• Proficient with Sycle, Pay Junction and Microsoft 365 or similar systems.

Aufgaben

• Receive all patients into the clinic according to company standards.
• Greet patients, offer assistance, and manage front desk routines.
• Schedule and confirm appointments, and update PMS as needed.
• Manage patient accounts receivable, deposits and inventory for the clinic team.
• Support retention marketing and patient outreach activities.
• Maintain day-to-day office operations and adhere to HIPAA guidelines.

Kenntnisse

Customer service

Multitasking

Communication skills

HIPAA compliance

Ausbildung

High school diploma or GED

Tools

Sycle

Pay Junction

Microsoft 365

Jobbeschreibung

Starkey Retail is seeking a Patient Care Coordinator in Houston to be the friendly face of the clinic and guide patients through their hearing journey. You will manage front desk duties, schedule appointments, update patient records, and support retention marketing while ensuring HIPAA compliance and smooth clinic operations.

The role emphasizes a concierge-level patient experience, event preparation, and accurate handling of patient accounts and inventory.