Patient Experience Concierge – Guest Relations

ECU Health; Greenville (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

ECU Health is seeking an Experience Coordinator to join our team in Greenville, NC. You will connect with patients, families, and care teams to personalize and enhance the patient experience, working under the Office of Experience to develop strategies around patient needs.

The role involves supporting visitor screening, visitor management, and facilitating virtual connections, with additional duties such as visiting patient rooms and assisting with meal ordering as needed.

Qualifications

• Requires associate degree or higher.
• Requires 2 years in customer service/hospitality.
• Bilingual EN/SP preferred.

Responsibilities

• Assist with the visitor screening process.
• Manage visitor flow and visits.
• Facilitate virtual connections using technology and resources.
• Visit patient rooms and explain patient/visitor guides.
• Assist patients with meal ordering as needed.

Skills

Customer service

Hospitality

Bilingual EN/SP

Education

Associate degree or higher

Job description

ECU Health is seeking an Experience Coordinator to join our team in Greenville, NC. You will connect with patients, families, and care teams to personalize and enhance the patient experience, working under the Office of Experience to develop strategies around patient needs.

The role involves supporting visitor screening, visitor management, and facilitating virtual connections, with additional duties such as visiting patient rooms and assisting with meal ordering as needed.