Patient Experience Concierge & Care Coordinator

Affinity Eye Care; Pittsburgh (Allegheny County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to join our on-site team in Pittsburgh. You will manage front desk operations, support patient flow, schedule optimization, and coordinate across the care team to deliver a seamless patient experience.

The role emphasizes clear communication, anticipating needs, maintaining EMR records, verifying insurance, and handling payments. A proactive, patient-centered approach and ability to work with clinical staff are essential.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR/practice management systems.
• Excellent organizational skills with attention to detail.
• Strong verbal and written communication focused on patient care.
• Collaborative mindset across teams.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule patient appointments and support provider schedule optimization.
• Verify insurance eligibility and patient demographics prior to appointments in EMR.
• Enter and maintain complete patient information in EMR with accuracy.
• Collect and document charges, co-pays, and payments in EMR; manage balances.
• Run reports to ensure charges are billed and up to date.
• Monitor patient flow and provider schedules; adjust to optimize efficiency.
• Communicate wait times and next steps to patients to maintain satisfaction.
• Coordinate with clinical and optical teams for smooth transitions during visits.
• Support recall and retention outreach including follow-ups and annual/medically necessary visits.
• Maintain a clean, organized front-office environment.

Skills

Organization skills

Communication

Interpersonal skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG is seeking a Patient Care Coordinator to join our on-site team in Pittsburgh. You will manage front desk operations, support patient flow, schedule optimization, and coordinate across the care team to deliver a seamless patient experience.

The role emphasizes clear communication, anticipating needs, maintaining EMR records, verifying insurance, and handling payments. A proactive, patient-centered approach and ability to work with clinical staff are essential.