Guest Experience Concierge (Bilingual EN/SP)

ECU Health; Greenville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

ECU Health is seeking an Experience Greeter to warmly welcome visitors, check-in guests, and help people navigate ECU Health facilities. As a central point of contact, you will coordinate with care teams to connect patients and families with the right services and ensure a smooth, respectful visit.

The role emphasizes bilingual communication (English/Spanish) and prior experience in customer relations; day shift with Monday-Friday plus rotating weekends.

Qualifications

• High School or GED or higher is required.
• Bilingual EN/SP skills preferred.
• 0-2 years of experience in customer relations.

Responsibilities

• Greet and assist all individuals entering ECU Health facilities.
• Check-in visitors and direct them to appropriate services.
• Collaborate with care teams to connect patients, families and guests with needed resources.
• Assist with visitor screening, management, and wayfinding using available technology.

Skills

Customer relations

Bilingual EN/SP

Education

High School diploma or GED

Job description

ECU Health is seeking an Experience Greeter to warmly welcome visitors, check-in guests, and help people navigate ECU Health facilities. As a central point of contact, you will coordinate with care teams to connect patients and families with the right services and ensure a smooth, respectful visit.

The role emphasizes bilingual communication (English/Spanish) and prior experience in customer relations; day shift with Monday-Friday plus rotating weekends.