Experience Coordinator - Guest Relations

ECU Health; Greenville (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

ECU Health is seeking an Experience Coordinator to join our team in Greenville, NC. You will connect with patients, families, and care teams to personalize and enhance the patient experience, working under the Office of Experience to develop strategies around patient needs.

The role involves supporting visitor screening, visitor management, and facilitating virtual connections, with additional duties such as visiting patient rooms and assisting with meal ordering as needed.

Qualifications

• Requires associate degree or higher.
• Requires 2 years in customer service/hospitality.
• Bilingual EN/SP preferred.

Responsibilities

• Assist with the visitor screening process.
• Manage visitor flow and visits.
• Facilitate virtual connections using technology and resources.
• Visit patient rooms and explain patient/visitor guides.
• Assist patients with meal ordering as needed.

Skills

Customer service

Hospitality

Bilingual EN/SP

Education

Associate degree or higher

Job description

Position Summary

Experience Coordinators reflect a commitment to the ECU Health values Integrity, Compassion, Education, Accountability, Safety, and Teamwork and play a vital role in the experience of our patients, families, and visitors while in our facilities.

Experience Coordinators have a unique role at ECU Health. Experience Coordinators will connect with patients, families, and care teams to listen, advance, elevate, problem solve, partner, customize and personalize for a positive, memorable experience at ECU Health. This position will work under the direction of the Office of Experience. The job entails collaborating with clinical leaders in the organization to develop strategies around patient needs, networking with ECU Health team members, meeting the patients where they are to provide the necessary support for a life‑changing patient experience.

Experience Coordinators assist with the visitor screening process, visitor management process, and facilitate virtual connections by using technology and other resources. Other responsibilities include visiting patient rooms, explaining patient and visitor guides, and assisting patients with meal ordering as needed.

Minimum Requirements

• Associates Degree or higher is required
• 2 years in customer service/hospitality required
• Bilingual EN/SP preferred

Other Information

Full time position

1st shift (0800-1630) Primarily M-F with rotating weekends

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29‑county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre‑employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.