Experience Greeter - Guest Relations

ECU Health; Greenville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

ECU Health is seeking an Experience Greeter to warmly welcome visitors, check-in guests, and help people navigate ECU Health facilities. As a central point of contact, you will coordinate with care teams to connect patients and families with the right services and ensure a smooth, respectful visit.

The role emphasizes bilingual communication (English/Spanish) and prior experience in customer relations; day shift with Monday-Friday plus rotating weekends.

Qualifications

• High School or GED or higher is required.
• Bilingual EN/SP skills preferred.
• 0-2 years of experience in customer relations.

Responsibilities

• Greet and assist all individuals entering ECU Health facilities.
• Check-in visitors and direct them to appropriate services.
• Collaborate with care teams to connect patients, families and guests with needed resources.
• Assist with visitor screening, management, and wayfinding using available technology.

Skills

Customer relations

Bilingual EN/SP

Education

High School diploma or GED

Job description

Position Summary

Experience Greeters reflect a commitment to the ECU Health values Integrity, Compassion, Education, Accountability, Safety, and Teamwork and play a vital role in championing the experience our patients, families, and visitors while in our facilities.

As a central point of contact, Experience Greeters welcome, check-in and assist all individuals who enter an ECU Health facility. They work in partnership with experience coordinators and care teams to connect patients, families and guests with the appropriate services to meet their needs. Experience Greeters partner with all hospital departments to help ensure that every person that visits the facility has an exceptional experience.

Experience Greeters assist with the visitor screening process, visitor management process, and wayfinding using technology and other resources as needed.

Minimum Requirements

High School or equivalent (GED) or higher is required

Bilingual EN/SP skills preferred

0 - 2 years experience in customer relations

Other Information

Day shift Primarily M-F, with rotating weekends

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.