Patient Experience Concierge

South-Central-Regional-Medical-Center; Laurel (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

South Central Regional Medical Center is seeking a friendly, detail-oriented Patient Experience Specialist to join the Internal Medicine and Pulmonary department. This full-time role at the Laurel, MS front desk focuses on greeting patients, managing appointments with EMR, verifying insurance, and collecting balances to ensure a smooth patient flow.

The ideal candidate will be organized, punctual, and dedicated to providing a welcoming, efficient experience while maintaining patient

Qualifications

• Typing speed of 30 words per minute.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills required.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR; Verify insurance information.
• Collect co-pays or balances and update patient information in the system.
• Maintain a clean and welcoming front desk; protect patient confidentiality per HIPAA.

Skills

Typing 30 wpm

Reading & writing

Basic computer skills

Job description

South Central Regional Medical Center is seeking a friendly, detail-oriented Patient Experience Specialist to join the Internal Medicine and Pulmonary department. This full-time role at the Laurel, MS front desk focuses on greeting patients, managing appointments with EMR, verifying insurance, and collecting balances to ensure a smooth patient flow.

The ideal candidate will be organized, punctual, and dedicated to providing a welcoming, efficient experience while maintaining patient