Patient Experience Front Desk Coordinator

South Central Regional Medical Center; Laurel (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS is seeking a Patient Experience Specialist to provide friendly, detail-oriented administrative support at the front desk. You will greet patients, manage check-ins, answer multi-line phones, and help maintain a smooth patient flow.

Responsibilities include scheduling appointments in EMR, verifying insurance, collecting co-pays, updating patient records, and ensuring confidentiality in line with HIPAA.

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using EMR systems.
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately in the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and HIPAA compliance.

Skills

Typing 30 wpm

Basic computer skills

Communication

Job description

South Central Regional Medical Center in Laurel, MS is seeking a Patient Experience Specialist to provide friendly, detail-oriented administrative support at the front desk. You will greet patients, manage check-ins, answer multi-line phones, and help maintain a smooth patient flow.

Responsibilities include scheduling appointments in EMR, verifying insurance, collecting co-pays, updating patient records, and ensuring confidentiality in line with HIPAA.