Patient Experience Concierge | Front Desk & Scheduling

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma; On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy Hospital St. Louis Critical Care Medicine Fellowship is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience.

The role emphasizes courteous communication, accurate data entry, and efficient front desk operations. Ideal candidates will have a high school diploma, strong customer service skills, basic computer proficiency, and the ability to handle inquiries with tact and diplomacy while

Qualifications

• High school diploma or equivalent.
• Excellent communication skills for interaction with patients and staff.
• Basic computer skills for data entry and scheduling.
• Excellent customer service, empathy, and professionalism.
• Accurate data entry and careful documentation.
• Respect patient privacy and handle confidential information.
• Able to remain adaptable and calm under pressure.
• Complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors at the front desk to ensure a positive first impression.
• Manage front desk operations and workflows for a seamless patient experience.
• Enter patient information accurately and assist with scheduling appointments.
• Answer inquiries professionally and coordinate with healthcare staff as needed.
• Maintain confidentiality and follow privacy policies in all interactions.

Skills

Verbal & written communication

Data entry & word processing

Customer service

Attention to detail

Confidentiality & privacy

Stress management

Front Desk Training compliance

Education

High school diploma

Job description

Mercy Hospital St. Louis Critical Care Medicine Fellowship is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, ensuring a positive and seamless experience.

The role emphasizes courteous communication, accurate data entry, and efficient front desk operations. Ideal candidates will have a high school diploma, strong customer service skills, basic computer proficiency, and the ability to handle inquiries with tact and diplomacy while