Patient Experience Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy Hospital St. Louis Critical Care Medicine Fellowship is seeking a detail-oriented medical office clerk to greet and assist patients, manage appointments, and support clinic staff. The role involves handling insurance information, data entry, and payments within a busy hospital setting.

The position requires a high school diploma (medical office training beneficial) and CPR certification. Strong communication and organizational skills are essential to maintain smooth front‑office operations.

Qualifications

• High School diploma or equivalent.
• Medical office training beneficial.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.
• Enters new and established patient information into the computer.
• Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
• Monitors and revises physician schedules as appropriate.
• Establishes payment plans and collection of payments.
• Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

Skills

Communication skills

Office procedures

Computer skills

Clinic experience

Greeting patients

Reading & following instructions

Filing systems

Initiative & adaptability

Education

High School diploma or equivalent

Medical office training beneficial

Job description

Mercy Hospital St. Louis Critical Care Medicine Fellowship is seeking a detail-oriented medical office clerk to greet and assist patients, manage appointments, and support clinic staff. The role involves handling insurance information, data entry, and payments within a busy hospital setting.

The position requires a high school diploma (medical office training beneficial) and CPR certification. Strong communication and organizational skills are essential to maintain smooth front‑office operations.