Patient Experience Concierge - Front Desk & Scheduling

Mercy; Edmond (OK); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy, located in Edmond, OK, is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The role requires a high school diploma, strong communication, data entry, and a patient-focused approach. Training will cover clinic front desk procedures, confidentiality, and professional handling of inquiries and appointments.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills, data entry, and word processing.
• Excellent customer service and ability to handle inquiries with tact.
• Accurate data entry and scheduling of appointments.
• Maintain confidentiality and follow privacy policies.
• Attend Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows.
• Be the first point of contact for patients and visitors.
• Ensure a positive and seamless patient experience.
• Handle inquiries and resolve concerns professionally.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma

Job description

Mercy, located in Edmond, OK, is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

The role requires a high school diploma, strong communication, data entry, and a patient-focused approach. Training will cover clinic front desk procedures, confidentiality, and professional handling of inquiries and appointments.