Front Desk Patient Experience Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Edmond (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy in Edmond, OK is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive and seamless experience at the front desk. The role requires a high school diploma and is ideal for those with medical office experience, strong communication, and the ability to handle inquiries with tact.

Join Mercy and enjoy benefits including medical, dental, vision coverage, paid time off, tuition support, and retirement plans for staff working 32+ hours per

Qualifications

• High school diploma or equivalent required.
• One year of applicable medical office experience preferred.
• Strong communication and customer service abilities required.

Responsibilities

• Serve as first point of contact for patients and visitors, ensuring a positive experience.
• Manage front desk operations and patient workflows.
• Handle scheduling and documentation with accuracy and confidentiality.

Skills

Communication skills

Customer service

Data entry

Attention to detail

Confidentiality

Adaptability under pressure

Front desk operations

Education

High school diploma or equivalent

Job description

Mercy in Edmond, OK is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive and seamless experience at the front desk. The role requires a high school diploma and is ideal for those with medical office experience, strong communication, and the ability to handle inquiries with tact.

Join Mercy and enjoy benefits including medical, dental, vision coverage, paid time off, tuition support, and retirement plans for staff working 32+ hours per