Patient Experience & Scheduling Specialist

MHM Support Services; Edmond (OK); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Tuition support

Job summary

Mercy in Edmond, Oklahoma, is seeking an Advanced Patient Services Representative to manage patient interactions and administrative tasks with exceptional customer service. The role requires professionalism, strong communication, and the ability to handle multiple responsibilities efficiently.

Qualified candidates will have a high school diploma and experience in patient services, billing, and confidentiality.

Qualifications

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills, empathetic and patient-focused.
• Accuracy and attention to detail in data entry and scheduling.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work under pressure.
• Strong problem resolution skills and escalation when needed.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Computer skills

Customer service

Accuracy

Confidentiality

Adaptability

Problem resolution

Education

High school diploma

Job description

Mercy in Edmond, Oklahoma, is seeking an Advanced Patient Services Representative to manage patient interactions and administrative tasks with exceptional customer service. The role requires professionalism, strong communication, and the ability to handle multiple responsibilities efficiently.

Qualified candidates will have a high school diploma and experience in patient services, billing, and confidentiality.