Patient Experience Concierge - Front Desk & Scheduling

Arete Health; Chantilly (VA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Performance incentives

Generous paid time off

401(k) with employer matching

Complimentary physical therapy for员工

Training and career growth

Job summary

Areté Health's ProFlex Physical Therapy in Chantilly, VA is seeking a Patient Experience Coordinator to warmly welcome patients, coordinate appointments, support collections, and help patients stay on track with their treatment plans.

In this onsite, full-time role, you will work with the Clinic Director and therapists to keep the front desk running smoothly, manage scheduling, verify benefits, collect copays, and contribute to a positive patient experience and clinic success.

Qualifications

• Strong interpersonal skills and emotional intelligence.
• Excellent organization, time management, and attention to detail.
• Comfort discussing financial responsibilities and collecting patient payments.
• Strong computer proficiency and experience using an EMR/EHR system.
• Ability to work toward measurable performance goals and contribute to clinic success.

Responsibilities

• Welcome patients and visitors, creating a warm, professional, and positive experience from the moment they walk through the door.
• Coordinate appointments, rescheduling, and proactive patient outreach to help patients stay consistent with their prescribed treatment plans.
• Verify insurance benefits, communicate patient financial responsibilities, and collect copays, deductibles, and outstanding balances.
• Follow up on patient balances through phone, text, and email with professionalism and empathy.
• Partner with the Clinic Director and therapists to maintain full schedules, fill appointment openings, and support patients in completing their plans of care.
• Maintain accurate patient information in the electronic health record (EHR) and scheduling systems to support smooth daily clinic operations.

Skills

Interpersonal skills

Organization

Financial discussions

EMR/EHR proficiency

Goal-oriented

Tools

EMR/EHR system

Job description

Areté Health's ProFlex Physical Therapy in Chantilly, VA is seeking a Patient Experience Coordinator to warmly welcome patients, coordinate appointments, support collections, and help patients stay on track with their treatment plans.

In this onsite, full-time role, you will work with the Clinic Director and therapists to keep the front desk running smoothly, manage scheduling, verify benefits, collect copays, and contribute to a positive patient experience and clinic success.