Front Office Coordinator: Patient Care & Scheduling

True Sports Physical Therapy LLC; Vienna (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

True Sports Physical Therapy LLC in Vienna, VA, is seeking a Front Office Coordinator to be the first point of contact and ensure a positive patient experience while keeping clinic operations running smoothly.

The role is on-site only; you will greet and check in patients, answer and route calls, schedule and coordinate appointments, process payments, maintain HIPAA-compliant EMR records, organize front desk documentation, and relay daily updates to management.

Qualifications

• 1 year+ proven front desk, receptionist, or administrative experience in a medical/healthcare setting.
• Proficiency with EMR/EHR systems, Microsoft Office, and standard office equipment.
• Excellent customer service, communication, multitasking, and time management skills in a fast-paced environment.
• High school diploma or equivalent; a certificate in office or medical administration is preferred.

Responsibilities

• Schedule, reschedule, and confirm patient appointments, and coordinate patient flow to keep wait times low and the daily schedule on track.
• Greet and check in patients, answer and route calls, and resolve patient concerns professionally, escalating issues to management when needed.
• Process patient payments and copays, and verify that every transaction is accurate.
• Maintain patient records in the EMR system in compliance with HIPAA and clinic confidentiality policies.
• Organize clinic documentation, support a clean front office, and communicate daily operational updates to management.

Skills

Customer service

Communication

Multitasking

Time management

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Microsoft Office Suite

Job description

True Sports Physical Therapy LLC in Vienna, VA, is seeking a Front Office Coordinator to be the first point of contact and ensure a positive patient experience while keeping clinic operations running smoothly.

The role is on-site only; you will greet and check in patients, answer and route calls, schedule and coordinate appointments, process payments, maintain HIPAA-compliant EMR records, organize front desk documentation, and relay daily updates to management.