Patient Experience Concierge - Front Desk Pro

Axis Health System; Dove Creek (CO); On-site; USD 50,145,000 - 53,175,000; Full time

Benefits offered by this job

Medical insurance

HSA/HDHP option

Dental insurance

Flexible Spending Account

Vision insurance

Life Insurance

Short Term Disability

Long Term Disability

401(k) with match

Job summary

Axis Health System is seeking a Patient Experience Specialist I to deliver front desk support across its Dove Creek clinics. You will greet patients, manage check-in, collect payments, and assist with enrollment paperwork while maintaining a patient-centered, confidential environment.

The role requires a high school diploma and at least one year in customer service; medical/dental clinic experience is preferred.

Qualifications

• High school diploma and at least 1 year in Customer Service.
• Prior experience in a medical or dental clinic preferred.
• Strong communication and professional demeanor required.

Responsibilities

• Greet patients and provide check-in and registration assistance.
• Enter demographic data and collect payments; complete required paperwork.
• Verify insurance details and complete EHR data entry and enrollment processes.
• Provide courteous, patient-focused service across clinics and departments.
• Maintain confidentiality and adhere to policies while multitasking in a fast-paced environment.

Skills

Customer service

Interpersonal skills

Communication

MS Office

Education

High school diploma

Tools

Scanner

Fax machine

Multi-line telephone

MS Word

MS Excel

MS Outlook

Job description

Axis Health System is seeking a Patient Experience Specialist I to deliver front desk support across its Dove Creek clinics. You will greet patients, manage check-in, collect payments, and assist with enrollment paperwork while maintaining a patient-centered, confidential environment.

The role requires a high school diploma and at least one year in customer service; medical/dental clinic experience is preferred.