Patient Concierge & Medical Front Desk Pro

Integrity Care Group; Alvarado (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Integrity Care Group is seeking a Patient Service Specialist to manage front desk operations, greet patients, verify insurance, collect co-pays, and ensure data accuracy. This role emphasizes confidentiality and excellent customer service in a busy clinic environment.

You will enter registration details, coordinate referrals, and support billing processes while maintaining HIPAA compliance. A high school diploma and BLS certification are required, with 1–3 years of medical office experience

Qualifications

• 1-3 years of medical office experience preferred.
• High School Diploma or equivalent required, Associates preferred.
• Must obtain and maintain a current BLS certification.
• Knowledge of HIPAA, OSHA, and related regulations.
• Competent with common PC applications including Internet, Email, and Microsoft Office.
• Ability to supervise, train, and evaluate staff.

Responsibilities

• Greets patients in a polite, prompt, and helpful manner; maintains smooth lobby flow.
• Obtains registration data, insurance information, and photo ID at each encounter.
• Enters patient data into the computer system accurately and promptly.
• Verifies insurance and collects co-pays, co-insurance, and deductibles per plan.
• Follows HIPAA guidelines and maintains confidentiality of patient, staff, and physician information.
• Balances daily charges and safeguards cash; handles multiple tasks efficiently.
• Manages patient charts, arranges referrals, and sends requested records.
• Assists in scheduling and following up on provider referrals; keeps lobby stocked.

Skills

Medical office experience

BLS certification

HIPAA knowledge

OSHA compliance

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

Integrity Care Group is seeking a Patient Service Specialist to manage front desk operations, greet patients, verify insurance, collect co-pays, and ensure data accuracy. This role emphasizes confidentiality and excellent customer service in a busy clinic environment.

You will enter registration details, coordinate referrals, and support billing processes while maintaining HIPAA compliance. A high school diploma and BLS certification are required, with 1–3 years of medical office experience