Patient Experience Concierge - Front Desk

CVS Health; New York (NY); On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health in Bronx, NY is seeking a Welcome Coordinator to create a warm, inclusive environment for patients and visitors. You will manage check-ins, forms, co-pays, and updates in the EMR, while coordinating appointments and handling calls.

The role emphasizes a friendly, flexible approach and a commitment to delivering high-quality patient experiences at our centers across the region.

Qualifications

• Strong computer skills required and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Multilingual communication

US work authorization

Professional phone etiquette

Education

Some college

Tools

Google Suite

Job description

Oak Street Health in Bronx, NY is seeking a Welcome Coordinator to create a warm, inclusive environment for patients and visitors. You will manage check-ins, forms, co-pays, and updates in the EMR, while coordinating appointments and handling calls.

The role emphasizes a friendly, flexible approach and a commitment to delivering high-quality patient experiences at our centers across the region.