Patient Experience Concierge - Front Desk & Communications

Hackensack Meridian Health Inc.; Montgomery Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Hackensack Meridian Health in New Jersey seeks a Guest Services Specialist to serve as a central communication hub for the hospital, connecting patients, families, team members, physicians, and external parties. The role emphasizes excellent communication, customer service, and proficiency with information systems.

Responsibilities include answering and routing calls, managing emergency codes and alarms, providing information, checking patients in, greeting visitors, maintaining databases, and

Qualifications

• High School diploma or GED required.
• Customer service experience.
• Ability to multitask, prioritize, and work under pressure.
• Strong problem-solving and critical thinking skills.
• Excellent written and verbal communication skills.
• Proficient with Google Suite and/or Microsoft Office.

Responsibilities

• Answer and route calls, and manage emergency codes and alarms.
• Provide information and assistance to patients, families, and visitors.
• Maintain communication systems and databases.
• Check patients in and greet visitors.
• Collect data as needed.

Skills

Customer service

Multitasking

Prioritization

Under pressure

Problem solving

Critical thinking

Communication

Google Suite

Microsoft Office

Education

Associate's degree

Tools

NEC PBX

Amtelco

AMCOM/Spok

Infinity/G-3

Everbridge

Job description

Hackensack Meridian Health in New Jersey seeks a Guest Services Specialist to serve as a central communication hub for the hospital, connecting patients, families, team members, physicians, and external parties. The role emphasizes excellent communication, customer service, and proficiency with information systems.

Responsibilities include answering and routing calls, managing emergency codes and alarms, providing information, checking patients in, greeting visitors, maintaining databases, and