Patient Experience Concierge

Hackensack Meridian Health; Brick Township (NJ); On-site; USD 20,000 - 28,000; Full time

Job summary

Hackensack Meridian Health in Brick Township, NJ, is seeking a friendly Greeter to welcome patients and visitors, explain hospital policies, and direct them to the right staff.

You will assist in resolving questions, support both clinical and non-clinical teams, and help managers gauge patient perceptions to improve service. Strong written and verbal communication along with basic computer skills are essential in this front-line role.

Qualifications

• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Microsoft Office and/or Google Suite platforms

Responsibilities

• The Greeter serves as liaison between patient and hospital staff.
• Assist patients in interpreting hospital policies, procedures, and services, and in obtaining solutions to problems and concerns.
• Assist manager in gaining awareness of patient's perceptions of the hospital experience.

Skills

Written communication

Verbal communication

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health in Brick Township, NJ, is seeking a friendly Greeter to welcome patients and visitors, explain hospital policies, and direct them to the right staff.

You will assist in resolving questions, support both clinical and non-clinical teams, and help managers gauge patient perceptions to improve service. Strong written and verbal communication along with basic computer skills are essential in this front-line role.