Guest Services Specialist - Part Time - Weekend Day

Hackensack Meridian Health Inc.; Montgomery Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Hackensack Meridian Health in New Jersey seeks a Guest Services Specialist to serve as a central communication hub for the hospital, connecting patients, families, team members, physicians, and external parties. The role emphasizes excellent communication, customer service, and proficiency with information systems.

Responsibilities include answering and routing calls, managing emergency codes and alarms, providing information, checking patients in, greeting visitors, maintaining databases, and

Qualifications

• High School diploma or GED required.
• Customer service experience.
• Ability to multitask, prioritize, and work under pressure.
• Strong problem-solving and critical thinking skills.
• Excellent written and verbal communication skills.
• Proficient with Google Suite and/or Microsoft Office.

Responsibilities

• Answer and route calls, and manage emergency codes and alarms.
• Provide information and assistance to patients, families, and visitors.
• Maintain communication systems and databases.
• Check patients in and greet visitors.
• Collect data as needed.

Skills

Customer service

Multitasking

Prioritization

Under pressure

Problem solving

Critical thinking

Communication

Google Suite

Microsoft Office

Education

Associate's degree

Tools

NEC PBX

Amtelco

AMCOM/Spok

Infinity/G-3

Everbridge

Job description

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Guest Services Specialist serves as a central communication hub for the hospital, providing a critical link between patients, families, team members, physicians, and external parties. This role requires excellent communication and customer service skills, proficiency with communication technologies, and the ability to handle routine and emergency situations effectively. Responsibilities include answering and routing calls, managing emergency codes and alarms, providing information and assistance, maintaining communication systems and databases, checking patients in, greeting visitors, and collecting data.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Customer service experience.
• Ability to multitask, prioritize, and work effectively under pressure.
• Strong problem-solving and critical thinking skills.
• Excellent written and verbal communication skills.
• Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

Education, Knowledge, Skills and Abilities Preferred:

• Associate's degree.
• Prior experience as a switchboard operator, call center representative, or in a healthcare setting.
• Knowledge of medical terminology.
• Experience with specific communication systems (e.g., NEC PBX, Amtelco, AMCOM/Spok, Infinity/G-3, Everbridge).
• Bilingual skills.